valencia@confidein.care WhatsApp
  • 17th March, 2022
  • by Valencia

Our Sense of Control

“I can’t control anything anymore”.

“I feel things are getting out of my control”.

“There’s nothing I can control”.

These are statements that might be familiar to some of us – this sense of a loss of control. A feeling of things slipping away from us, that perhaps we thought we had a sense of control over.

But what is this control? Do we really have a sense of control over the things going on in our lives?

A part of mental health is the ability to cope with the normal stresses of life. It is normal and inevitable that we face stresses in life that can challenge us.
We all go through stresses in life. Some of these are not within our scope of control, such as the recent global challenges we’re facing – the Covid-19 pandemic, the conflict in Europe – that can have a profound impact on us, whether it’s a direct or an indirect impact. Other challenges may not be under our control either, such as uncertainties at work or some personal challenges that we face. Many of our worries tend to stem from areas that we cannot control in our lives.

It is important to realise for ourselves what we have control over and what we don’t, so we can manage our expectations better, and our mental health. It can help to alter our perceptions of the situations we are in, in order to cope accordingly.

An exercise like this can help us to differentiate between things we have control over, versus things we do not:

You might be asking then, what we can have a sense of control over? This is different for everyone, but some things which come to mind are…

Is there anything else that you can think of for yourself that might be within your control?

Recognising what we are in control over versus what we are not can help us to manage our feelings of stress or anxiety when they arise.

Do not use this website if you are in a life-threatening situation. Call your emergency services.

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LAST UPDATED: 23 MAY 2020

Privacy Policy

Confide In is devoted to safeguarding the private information of our customers and employees, ensuring the highest level of confidentiality of records. This Privacy Policy outlines the information we collect, how we use it, disclosure of personal data, and the choices you have associated with that data. Confide In, its personnel and affiliates strictly adhere to this Privacy Policy.

Confide In uses your data to provide and improve the Service. By using this Service, you agree to the collection and use of information in accordance with this policy.

Information Confide In Collects for Customers

Confide In collects and retains various information from customers to include the following:

  • The information that is required when you sign up for the site, as well as the information you choose to share.
  • Required information such as your name, date of birth, phone number, email address, gender, and self-declared symptoms.
  • “Contact Information” is personal information and/or family/friend/relation that Confide In stores confidentially for your counsellor to access in case of an emergency or mental health crisis.
  • Banking information for billing purposes, such as address, account number and routing information for invoicing purposes.

Use of Data

Confide In uses the collected data for various purposes:

  • To provide and maintain the service
  • To notify you about changes to our service
  • To provide customer care and support
  • To provide analysis to improve the service
  • To monitor the usage of the service
  • To detect, protect, and address technical issues

Confide In uses non-identifying and aggregate information to better design our Website and to use in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our Website, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people's data in a way that it no longer personally identifies you.

Disclosure of Data

We do not share non-public personal information about our customers (present, former, and potential) with anyone, except as required by law, or as follows:

  • To any person when you authorize such disclosure.
  • To computer services consultants and technicians or other security consultants, in order to ensure the confidentiality and security of customer & employee records.

Security of Data

The security of your data is important to us. Confide In uses encryption, with data stored securely.

Protection of Data

We restrict access to information about you to those employees who need to know that information as part of their job responsibilities. We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and our Code of Conduct. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Confide In maintains strict information security procedures, including physical, electronic and procedural safeguards, to protect the confidentiality of your information.

Children’s Privacy

Confide In does not provide service to anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Social Networks and Confide In

These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically but require express authorization by the User.

Confide In Users can share information and Data supplied to this Site with the social networks with which the User is registered, accepting their privacy policy. Facebook social buttons/widgets (Facebook) Facebook Social button is a service run by Facebook Inc., a company that complies with the “Safe Harbor” Privacy Policy Framework initiative, guaranteeing the handling of Personal Data.

Twitter is managed by Twitter, a company that complies with the “Safe Harbor” Privacy Policy Framework initiative, guaranteeing the handling of Personal Information.

Instagram is managed by Facebook Ireland Limited, a company that complies with the “Safe Harbor” Privacy Policy Framework initiative, guaranteeing the handling of Personal Data.

Linkedin is managed by Linkedin, a company that complies with the “Safe Harbor” Privacy Policy Framework initiative, guaranteeing the handling of Personal Data.

Final Points from Confide In

We try to keep Confide In safe, but it is to be used at your own risk. We do not guarantee that Confide In will be safe or secure. Understand, that we treat your use of our platform with the utmost respect to your privacy. Confide In is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and database etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.

Confide In reserves the right to amend this Privacy Statement at any time, with changes notified to you accordingly via email or notification on our service, prior to the change becoming effective. Only the current Privacy Policy may be deemed effective, with the “effective date” updated. You are advised to review this Privacy Policy periodically for any changes; changes to this Privacy Policy are effective when posted on this page.

LAST UPDATED: 23 MAY 2020

Cookies and IP Policy

Cookies and Usage Data

  • Confide In may gather and analyse information regarding the access and usage of our Website, which include your computer’s Internet Protocol address (IP address), browser type and version, the number of hits, the pages visited, the time and date of visits, the time spent on visits, unique device identifiers, and other diagnostic data.
  • This information may be gathered by using cookies. Confide In uses cookies and similar technologies to track usage of the Website and to address security issues. We may also use cookies to store your preferences relating to use of our Website. Information supplied by cookies can help us to analyse the profile of our visitors to provide you with a better user experience.
  • A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, cell phone or other electronic device (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Cookies record information about your preferences and allow us to tailor Confide In to your interests. During the course or any visit to the site, the pages you see, along with a cookie, are downloaded to your device.Many websites do this, because cookies enable website publishers to do useful things such as finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking for the cookie left there on the previous visit.

Proprietary Rights

You do hereby acknowledge and agree that Confide In’s Services and any essential software that may be used in connection with our Services (“Software”) shall contain proprietary and confidential material that is protected by applicable intellectual property rights and other laws. Furthermore, you herein acknowledge and agree that any Content which may be contained in any advertisements or information presented by and through our Services or by advertisers is protected by copyrights, trademarks, patents or other proprietary rights and laws. Therefore, except for that which is expressly permitted by applicable law or as authorized by Confide In or such applicable licensor, you agree not to alter, modify, lease, rent, loan, sell, distribute, transmit, broadcast, publicly perform and/or created any plagiaristic works which are based on Confide In Services (e.g. Content or Software), in whole or part.

Confide In herein has granted you personal, non-transferable and non-exclusive rights to make use of the object code or our Software on a single computer or mobile device, as long as you do not, and shall not, allow any third party to duplicate, alter, modify, create or plagiarize work from, reverse engineer, reverse assemble or otherwise make an attempt to locate or discern any source code, sell, assign, sublicense, grant a security interest in and/or otherwise transfer any such right in the Software. Furthermore, you do herein agree not to alter or change the Software in any manner, nature or form, and as such, not to use any modified versions of the Software, including and without limitation, for the purpose of obtaining unauthorized access to our Services. Lastly, you also agree not to access or attempt to access our Services through any means other than through the interface which is provided by Confide In for use in accessing our Services.

LAST UPDATED: 23 MAY 2020